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RETURNS & EXCHANGES

Returns and exchanges are accepted on merchandise within 14 days of receipt for a refund or exchange, minus shipping and handling charges.
 

Items should be returned NEW, UNUSED, UNWASHED and with all FRANKE garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be returned to the customer.
 
To return an item, please first notify us of your intentions, do so through email, and advise whether you are seeking a refund or exchange. We will authorize your request, after which you may ship us your item(s). 
Please include your name, address and your Reference/Invoice No. from the paperwork that accompanied your order with your return, and send using an insured/traceable service. s attached. 
No refunds will be given for merchandise damaged due to poor packaging by the customer.
Once we are in receipt of your return, we will issue a refund processed in the original form of purchase within 5 business days.

Please note that sale items cannot be exchanged or refunded.

Shipping charges are non-refundable.

Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
 
SHIPPING YOUR RETURN/EXCHANGE
 
Follow the instructions on the invoice included in your package. Return merchandise along with invoice in an appropriate shipping box and return to us using an insured service to the above address. FRANKE will not accept responsibility for packages that we do not ship ourselves.  Return shipping costs are the responsibility of the customer.
 
REFUND PROCESS
 
Once we receive your package, IAMFRANKE.COM will process your refund in the original form of payment within five business days.  You will be notified via email at the address listed on your account at the time of purchase.  Note, your banking institution may require additional days to process and post the return to your account once they have received the information from IAMFRANKE.COM.
 
CUSTOMER SERVICE
 
Monday-Friday 9am-6pm EST
(001) 1 647 822 5006
OR  please email us at:
Customer Care
 
 
 
THANK FOR SHOPPING AT IAMFRANKE.COM!